Norm Schaefer

About Norm Schaefer

Successful sales performance comes from helping your customers be successful. Successful leadership comes from helping your teams be successful. This is the blueprint of my career success. It takes more than the often-touted customer advocacy; it takes a passionate commitment to the industry, market, customer, and organization to power a non-stop drive that makes things happen, despite market or organizational circumstances. This is my value offer: the passion, action, and enthusiastic motivation that drives engagement of cross-functional contributors. The power of my testimonials support this claim.In each role, during rise from Sales Consultant to Director of Sales, I created organizational value through cathedral thinking plus a readiness to dive into the weeds of sales and operational challenges for the design and delivery of targeted solutions—with the courage to envision and lead change through a patient mentoring style.>In my most current role, I coordinated a successful transition for the sales force from multiple ordering processes and reporting tools to more consolidated systems. Helping maintain over 90% retention of small to midsize accounts in 2022, 2023 and Q1 of 2024.>As National Sales Manager, I united a resistant sales organization to accept a new order processing system, delivering an increase of 8K+ in orders processed and helping the company meet its 2016 cost-cutting goal.>Leading direct marketing efforts in new strategic role, I grew a national territory from zero, to achieve 200% of goal, creating a loyal client base producing revenues $2.5M+. In pointing to the critical ingredient to my success as a leader, it would be the ability to combine a big-picture business perspective with the ability to lead the organizational improvements and professional development needed to turn that picture to reality. Consultative, Value-Based Approach | Turnaround Expertise | Change ManagementRecruiting & Talent Management | Metrics-Driven Performance Management I New Product LaunchMarket Analysis & Strategic Sales I Motivational Leadership & Coaching | Training Development & Delivery

Experience

1. Customer Service

   Publix Super Markets

   Aug 2024 — Present · Birmingham, AL, US

   Customer Service Associate

Education

• Furman University

  BA, Philosophy

  1981 — 1985

Skills

• Account Management
• Change Management
• Recruiting
• Marketing Strategy
• Market Planning
• Salesforce.com
• Integrated Marketing
• Print Management
• Selling
• Product Marketing
• Sales Presentations
• Strategic Partnerships
• Management
• Marketing Management
• Email Marketing
• Leadership
• Project Management
• B2b
• Direct Marketing
• Training
• New Business Development
• Cold Calling
• Trade Shows
• Corporate Communications
• P&L Management
• Human Resources
• Crm
• Key Account Management
• B2b Marketing
• Solution Selling
• Variable Data Printing
• Program Management
• Digital Printing
• Advertising
• Sales Operations
• Customer Retention
• Strategy
• Lead Generation
• Customer Acquisition
• Budgets