Norma Araujo Rice
Jira & ITSM Architect | Atlassian Ecosystem | Modern, Cloud‑Ready Delivery | Client‑First Engagements
- Role
- Atlassian Solution Architect at Riot Games
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About Norma Araujo Rice
With a track record spanning more than 12 years in delivering Atlassian product solutions, Ihave been instrumental in devising and implementing solutions that empower all teams. Myapproach is guided by a security-conscious and compliance-driven mindset, always placing apremium on service excellence. My unwavering commitment extends to providingcomprehensive support, significantly reducing risks for mission-critical processes dependenton the Atlassian Suite Tools- Superior communication and troubleshooting abilities, coupled with a knack for efficienttask triage and multitasking - Expertise in optimizing business processes through the Atlassian product suite, includingdemonstrated proficiency in custom solution development and integrations for Jira ServiceManagement and Jira Software - Exceptional ability to script and automate repetitive tasks with a creative and highlyefficient approach- Proven track record in ensuring the reliability and strategic alignment of Atlassian services,aimed at enhancing self-service capabilities and operational efficiency in line withorganizational objectives- Proficient in the intricacies of Workflows, Permission Schemes, Notification Schemes,Screens Schemes, Dashboards, Agile Boards, Jira Service Management Queues, andAdvanced Roadmap Plans, demonstrating a high level of expertise in each- Experience navigating the Software Development Lifecycle (SDLC), adeptly implementingITIL practices, and skillfully applying Agile Frameworks to ensure the seamlessorchestration of processes- Experience in managing and scaling Atlassian\'s Jira Data Center and Jira Cloud products inenterprise-level environments- Deep understanding of Atlassian\'s architecture, encompassing API utilization, databasetable management, application log analysis, email handling, and application linkconfiguration.
Experience
Atlassian Solution Architect
Apr 2025 — Present
Education
University of North Florida
Bachelor of Arts - BA, Criminal Justice
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