Norma McCowin
- Role
- Senior Director, Program Delivery - Kp Membershipconnect Line of Business Deployment Leader at Kaiser Permanente
- Location
- Bowie, MD, US
- LinkedIn followers
- 500 followers
About Norma McCowin
18+ Years…
Experience
Senior Director, Program Delivery - Kp Membershipconnect Line of Business Deployment Leader
Jan 2019 — Present
Provide senior leadership and facilitation in deploying and optimizing the KP MembershipConnect application a $1B program. • Accountable for integrated workflows that support member and business services, care delivery and integration of a new membership system to support the enterprise-wide Medicaid and Medicare memberships impacting all 8 regions, 200K employees and over 7M members. • Cross-functional leadership, including national teams in business operations and technology, including project managers, business analysts, solution design, developers, and testing leaders to execute self-service capabilities and a technology system migration. • Maintain internal client relationships, task plans, resource schedules, project controls, and communication processes. • Direct work to develop implementation, redesign and change management strategies to support enrollment and billing configuration/content, metrics policies and workflows. • Championed enterprise wide integrated enrollment and billing platform with a goal of increasing efficiency by ~50%-60%
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