Norma Jean Romero
Senior Business Consultant @Centene Corporation
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WORK HISTORY
Senior Business Consultant @Centene Corporation
US
EDUCATION
University of Phoenix
BSB/IS, Business Information Systems
Sierra College
General Education
Brandman University
MBA, Strategic E-Business
SKILLS
ABOUT NORMA JEAN ROMERO
Business and Information Technology professional with 19 years of experience doing business systems analysis, process improvement, and user/customer experience research.Self-motivated professional with a proven track record of delving deep to understand and communicate the customer, business and user needs, experience, goals, and challenges. Adept at learning technically complex topics and able to communicate them in formal written deliverables, as well as in speech to both technical and business audiences.Diverse experience supporting a variety system, process, interaction, and service delivery implementations and enhancements.14 Years experience working in health care in business systems analysis, process improvement, and user/customer experience and interaction roles in domains including enrollment, member/provider web portals, member/provider customer service, utilization Management, Care Management, Care Coordination, Disease Management, Grievances and Appeals, Quality, Provider Relations, Customer Service, IT, Appeals and Grievances, and Claims.
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