Norma Hilary Mulhern Gibson

WORK HISTORY

EDUCATION

SKILLS

ABOUT NORMA HILARY MULHERN GIBSON

tl;dr: I like to solve meaningful problems with kind people; my favorite types of problems combine product (ideating, building, iterating) and operations (systems, processes, workflows). In my current role at Crux, I head up our RevOps, Marketing Ops, BizOps, and GTM Ops function. I am high curiosity, low ego: I\'ve worked across industries (ed, fintech, proptech, digital health, climate tech) and across company sizes (seed funded, Series A, Series B, & publicly traded) exploring interesting problems. I have a deep product toolkit: I have 8 years of experience launched products from ideation all the way through MPV delivery and repeat iterations. I\'ve worked with everything from low-code solutions to hack problems myself, to full stack software teams with globally distributed teams and AI/ML models. I\'m a systems-minded thinker: I like working with complexity, workflows, and processes. I often make the most impact when the goal is to improve efficiency or scale while maintaining quality. I am an operationally-oriented PM and a product-oriented operator.🤝 I thrive on cross-functional projects: I love problem solving that involves data scientists, engineers, operations teammates, marketers, and designers. I lead and listen in equal measure. I\'m excellent at zooming in and zooming out: I push for clarity in ambiguity at whatever level required. I get into the weeds when needed, as well as distill the bigger picture insights (i.e. see the forest through the trees). I empathize with an individual user and gather data to validate broader trends. I\'m motivated to make an impact: I\'ve helped young minds learn how to read (TFA), supported grads in managing their student debt (Summer), enabled essential professionals to buy houses in high cost markets (Landed), empowered people living with chronic conditions to build healthy habits (Teladoc), and accelerated the clean energy transition (Crux).