Norma Bucio Fletcher
Project Manager, Global Customer Implementation @DSV - Global Transport and Logistics
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WORK HISTORY
Project Manager, Global Customer Implementation @DSV - Global Transport and Logistics
US
I lead strategic, end-to-end implementation projects for global clients, ensuring seamless onboarding and operational readiness across IT, staffing, and process integration. I collaborate with cross-functional teams including Sales, Operations, and Technology to tailor solutions that align with customer requirements and business objectives. Using structured project management methodologies, I drive execution, maintain governance, and deliver measurable outcomes.Key Responsibilities:• Direct multi-phase implementations for high-impact clients across diverse industries.• Facilitate stakeholder workshops to define scope, requirements, and success metrics.• Deliver executive-level reporting and escalate issues to ensure alignment and transparency.• Support pre-sales efforts by presenting implementation strategies and capabilities.• Strengthen customer relationships through proactive communication and solution delivery.
SKILLS
ABOUT NORMA BUCIO FLETCHER
As a seasoned supply chain and logistics professional, I bring over fifteen years of…
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