Norm Olean
Sr Product Manager Digital Product Delivery
- Role
- Sr Product Manager Ecommerce Identify Management at Staples
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Norm Olean
Specialties: Connected Home, Mobile applications, Mobile Advertising, Digital Strategy
Experience
Sr Product Manager Ecommerce Identify Management
Nov 2017 — Present · Framingham, MA, US
Spearhead end-to-end product lifecycle management for Staples eCommerce Identity & Access Management (IAM) solutions. Drive initiatives to enhance site security, customer onboarding, retention, and personalization. Oversee bot management and conduct user behavioral analysis to safeguard Staples\' data and users. • Led the successful integration of a new IDaaS platform with advanced authentication features, boosting security and user experience. • Streamlined the onboarding process for new Staples Advantage users through a self-instant registration service, reducing friction and increasing adoption. • Managed the seamless onboarding of acquired companies into Staples\' IAM infrastructure, ensuring continuity and minimizing disruption. • Conducted comprehensive user research to identify and address pain points, driving improvements in customer satisfaction and engagement. • Developed and implemented effective strategies to mitigate fraud and prevent unauthorized access to Staples\' systems. • Collaborated with cross-functional teams to ensure the alignment of IAM solutions with overall business goals.
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