Norm Charette
Director, Global Tso & Customer Services, Enterprise (Proav) @Christie Digital Systems
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WORK HISTORY
Director, Global Tso & Customer Services, Enterprise (Proav) @Christie Digital Systems
Kitchener, ON, CA
EDUCATION
CEGEP - College de Valleyfield
Diploma
SKILLS
ABOUT NORM CHARETTE
Leadership: A proven, well respected and results driven leader with over 20 years of management experience in customer support coupled with over 35 years in customer support services. Ensuring client satisfaction, staff satisfaction and company goals are always in focus, guaranteeing customer, staff retention and company growth. Strong Problem Solver: Proven record in problem solving and process improvement by utilizing excellence skills in data gathering and analysis, able to identify trends and area of improvement, turn these findings in actionable tasks, adding value and efficiency to any organization. Client Relationship: Ability to build strong and lasting relationship with clients, increasing client retention and growth, by ensuring a full understanding of client’s needs and concerned and establishing regular meetings. Specialties: Leadership Business Process Improvement Software and Hardware background Help desk Management Client Interaction Client relationship building Strong Problem Solving Personable Friendly Dedicated to customer satisfaction and Business Success
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