Nori Stevens
Client Care @Tax Defense Network, Llc
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WORK HISTORY
Client Care @Tax Defense Network, Llc
Jacksonville, FL, US
Exercises soft skills in handling escalated client issues related to requests for refund, cancellation, or negative Better Business Bureau cases with the goal of creating a positive company perception Create, analyze, and report data sheets related to customer service and provide feedback to executive team on patterns as they relate to areas of improvement Influenced policy adherence by balancing customer advocacy with financial controls, reducing unnecessary losses while maintaining high satisfaction levels Contributed to the development and refinement of escalation workflows, improving efficiency, consistency, and resolution timelines
EDUCATION
University of North Florida
Bachelor’s Degree, Health/Health Care Administration/Management, Business Admin
ABOUT NORI STEVENS
Highly skilled and results-driven management professional.
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