Noriko Miyai

About Noriko Miyai

Bilingual supply chain and operations professional with 4+ years of experience in freight forwarding, logistics, and customer account management. Skilled in developing and streamlining procedures to effectively resolve time‑sensitive issues while ensuring seamless shipment execution across global tradelanes.Proven track record in managing client relationships, collaborating with cross‑functional teams, and navigating the complexities of international freight and customs to drive successful, on‑time deliveries. Known for a hands-on, team-driven approach that balances day‑to‑day operations with long-term business strategy.Passionate about optimizing processes, strengthening client partnerships, and leveraging communication skills to bridge gaps between carriers, operations teams, and customers.

Experience

1. Senior Operations Associate

   Flexport

   Jan 2024 — Present

   Managing one of Flexport’s top 10 clients in Southern California, with responsibility for driving successful shipment execution and strengthening long‑term client partnerships. I lead high‑impact, revenue‑generating projects that align with client supply chain goals while ensuring operational excellence across global tradelanes- Leading large revenue projects that optimize logistics performance and drive client growth. Hosting weekly calls with clients to review performance metrics, resolve issues, and align on upcoming initiatives-Coordinating with customs brokers, ocean carriers, and internal teams to ensure seamless end‑to‑end freight operations- Serving as a trusted partner and point of escalation for critical, time‑sensitive shipments.Through these responsibilities, I bridge daily operations with strategic client outcomes, ensuring reliability, scalability, and customer satisfaction.

Education

• University of San Francisco

  Bachelor of Business Administration - BBA, Management

  2017 — 2019

• Academy of Our Lady of Peace

  High School Diploma

• San Francisco State University

  Bachelor of Business Administration - BBA, Business Administration and Management, General

  2015 — 2017