Norem Soriano
Sr Manager, Customer Experience @ Center for Elders’ Independence
- Role
- Sr Manager, Customer Experience at Center for Elders' Independence
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Norem Soriano
I have built solid IT support teams from the ground up at several enterprise level companies. I have managed teams to successfully resolve over customer tickets. I have proven experience in delivering continuous improvements through analyzing Key Performance Indicators and metrics. What separates me from the rest is I have done customer service for the past 25+ years from major banks, software technology and manufacturing companies. I have completed a full circle of IT, holding many positions from Help Desk Engineer -> Help Desk Manager -> Systems Administrator -> Network Engineer -> Business Analyst-> Project Manager -> Customer Success Director. Knowing what is required to succeed at every level of Tier 1, Tier 2, Tier3 and Management has given me the ability to solve complex incidents with urgent priorities at high percentage rate. I am drawn and driven to provide world class Support with a strong passion for creating customer success stories.
Experience
Sr Manager, Customer Experience
Center for Elders' Independence
Oct 2025 — Present
Education
San Jose City College
Network Administration
Skills
- Active Directory
- Windows Server
- Ccna
- Mcse Win2003
- Cisco Ccna
- Help Desk Support
- Information Technology
- Dns
- Integration
- Comptia Security+
- Data Center
- Microosft Id: #3430120
- Comptia Id: #Comp001004216964
- Cloud Computing
- Cisco Certified
- Vpn
- Cisco Ccnp
- Enterprise Software
- Management
- Saas
- Vmware
- Leadership
- Comptia Network+
- Microsoft Exchange
- Team Management
- Comptia a+
- Comptia
- Ibm and Lenovo Warranty Authorized Technician
- Mcts Win2008
- Cisco Id: #Csco01955505
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