Norberto Fernando Libryk
Customer Success Manager @Kaleris
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WORK HISTORY
Customer Success Manager @Kaleris
Miami-Fort Lauderdale, FL, US
Manage 70+ regional customers for the entire sales lifecycle, including conducting compelling demos, delivering conference presentations, and crafting persuasive RFP responses. Transition customers to subscription models while mitigating customer crunch and optimizing revenue streams successfully. Attained high subscription renewal rates by leading customer retention efforts through QBR meetings, assessing current statuses, identifying growth opportunities, and addressing potential issues. Demonstrated exceptional problem-solving skills in handling escalations and deciphering the root causes of customer complaints. Provided invaluable sales support and technical guidance to sales representatives and customers in identifying revenue-generating opportunities and writing proof-of-concepts (POCs).
EDUCATION
Universidad Centro de Altos Estudios en Ciencias Exactas
Bachelor's degree
Universidad Austral - Argentina
PGIT (Information Technology Management Program)
ABOUT NORBERTO FERNANDO LIBRYK
I am an award-winning and highly dynamic executive with a proven track record of developing and executing jointly agreed-upon success plans to guarantee successful renewals. I focus on driving customer success and identifying client challenges in several industries, such as marine, security, finance, retail, and 401K plans. I am a technical professional dedicated to forging strong customer relationships, bridging internal divisions, and driving revenue growth through collaborative solutions. I\'ve accelerated customers\' journeys towards identifying solutions, securing payments, and digital security, ensuring a seamless experience through digital transformation. I\'ve interacted with critical stakeholders to amplify the voice of our customers, capitalize on expansion opportunities, and create referenceable customers.Areas of Expertise:Profit and Revenue Maximization, Team Leadership, Strategic Planning, Projects/Programs Implementation, Systems Modernization, Software Integration, Business Transformation, Database and Algorithms, Client Relationship Management, Training and Mentorship, Cross-Functional Collaborations, and Requirements Gathering.Languages:Fluent in English and Spanish, Conversational in Portuguese.Industry Experience:Customer Relationship Management, Maritime Transportation, Logistics, Supply Chain, Consumer Services, Manufacture, Retail, Retirement, Finances
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