Norbert Francis
Sr. Manager, Customer Support at Cohesity
- Role
- Manager, Customer Support at Cohesity
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Norbert Francis
A Competent professional with over 16+ years of experience in IT Industry with key experience in Servers, Storage (converged and hyperconverged) and virtualization.Over 2+ years of current experience in leading a Level 2 Complex Resolution team working in a tierless model supporting Hyperconverged products including software-defined storage for Enterprise class customers globally.End to End Ownership and customer-first attitude is something which I have always believed in and have driven in my team which has helped me get positive outcomes.Leadership: An Experienced LeaderInfluencing, leading, and delegating abilitiesCritical thinking, decision making and problem-solving skillsPlanning and organizing – Organizational abilitiesAchieve Results through TeamworkExcellent communication skills.Negotiating skillsConflict resolutionAdaptability – Efficient under pressure and makes sure to meet or exceed given deadlines.
Experience
Manager, Customer Support
Aug 2021 — Present · Bangalore Urban, IN
Skills
- Security
- Data Center
- San
- Customer Satisfaction
- Servers
- Itil
- IT Service Management
- Project Management
- Group Policy
- Lean Six Sigma
- Hp Proliant
- Microsoft Exchange
- Vmware
- Operating Systems
- Incident Management
- Service Delivery
- Vmware Infrastructure
- Laptops
- Dns
- Customer Service
- Storage
- Virtualization
- Hp
- Computer Hardware
- IT Operations
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