Norbert Flores
Technical Account Manager
- Role
- Technical Account Manager at Everbridge
- Location
- Georgetown, TX, US
- LinkedIn followers
- 500 followers
About Norbert Flores
Continuity and Emergency Management executive with over 20 years of leadership experience across state government and military operations. Proven expertise in Continuity of Operations (COOP), Incident Command System (ICS), operational planning, and large-scale crisis response. Known for building resilient programs, modernizing continuity frameworks, and leading teams through high-pressure events with clarity and precision.As an Everbridge Technical Account Manager, I partner with the Texas Division of Emergency Management (TDEM) and State and Local Government (SLG) to design, launch, and optimize enterprise emergency notification programs. I specialize in Emergency Notification System implementation, governance, workflow design, and driving system adoption to strengthen operational readiness and real-time crisis communications.Previously, as a Business Continuity Coordinator and retired US Army officer, I directed multi-agency disaster coordination, managed Emergency Operations Center activations, led organizations of up to 700 personnel, and oversaw multimillion-dollar resources. I bring a mission-focused mindset and a passion for helping organizations anticipate risk, strengthen resilience, and execute confidently when it matters most.
Experience
Technical Account Manager
May 2023 — Present · US
Education
Army Logistics University, Fort Lee, VA
Joint Logistics Course
2013 — 2013
Trident University International
Master of Science - MS, Crisis/Emergency/Disaster Management
Trident University International, Cypress, CA
Master of Science in Health Science (MSHS), Emergency and Disaster Management
2012 — 2013
Southwest Texas State University, San Marcos, TX
BA, Spanish / Native American Studies
1997 — 1999
Skills
- Special Operations
- Military Operations
- Military Liaison
- Tactics
- Interagency Coordination
- Military
- Organizational Leadership
- Military Training
- Military Experience
- Counterinsurgency
- Intelligence Analysis
- Exercises
- Security Clearance
- Combat
- Dod
- National Security
- Operational Planning
- Command
- Counterterrorism
- Defense
- Reconnaissance
- Top Secret
- Force Protection
- Homeland Security
- Military Logistics
- Weapons
- Readiness
- Army
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