Nora Willis
Program Manager @County of Santa Clara
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WORK HISTORY
Program Manager @County of Santa Clara
Director’s Office, Department of Family & Children’s Services (DFCS)Program ManagementDFCS Public Communication and Transparency Program• Draft reports/presentations for public consumption.• Developed program for ongoing communication of DFCS with the public.• Maintain the DFCS Community website with up-to-date data reports, presentations and other relevant information.• Manage staff who prepare reports and communication. DFCS Administrative Oversight and Communication Program• Manage policy creation and standardization within DFCS. • Oversee ongoing creation/updates to and distribution of DFCS policies. • Maintain and update DFCS intranet and OneDrive policy databases. • Prepare reports and communication.DFCS Data Integrity Program• Oversee response to incoming DFCS data requests. • Work with DFCS to collect relevant information. • Data liaison between DFCS and IS.• Prepare final reports and responses to information requests. DFCS Training Oversight and Compliance• Developed program to ensure compliance of County and DFCS required trainings.• Manage ongoing compliance with and tracking of all County and DFCS required trainings. • Prepare reports on DFCS training.
EDUCATION
Santa Clara University
Bachelor's degree
SKILLS
ABOUT NORA WILLIS
Improvement begins with I.\" Arnold H. GlasowI\'m an enthusiastic Senior Management Analyst / Project Manager who thrives on the challenge of creating and improving processes. Demonstrated success in developing an infrastructure, systems, and procedures in the public sector. I have a structured approach to projects yet can manage ambiguity and am adaptable to change. I learn quickly in order to set up employees for success via streamlined and simplified processes. I have excellent issue resolution, project management, documentation, and training skills.Process improvements are ingrained in my DNA as evidenced by my volunteer work where I continue to implement, improve, and document. I derive immense satisfaction from hearing someone say that they were able to take on an unfamiliar activity based on the process I created. Skills: Project Management | Program Management | Process Improvement | Business Analysis | Business Systems | Adaptability | Change Management | Software Releases | Customer Support | Third Party Software| Quality | Agile | Scrum | SQL | Lean Six Sigma | Documentation | Training | Communication | Implementation | Problem Solving | SAP | Testing | Reporting & Analysis | Business Requirements | Facilitation | Global Team Leadership
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