Nora White
Head of Customer Support @Northgate Plc
Darlington, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Mar 2010 — Present
Head of Customer Support @Northgate Plc
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SKILLS
Continuous ImprovementBusiness PlanningOperations ManagementBusiness StrategyStrategyNegotiationVehiclesAutomotiveTeam ManagementPricingTeam LeadershipProject ManagementBusiness-to-Business (B2b)Account ManagementChange ManagementB2bOutsourcingKey Account ManagementLogisticsCustomer SatisfactionNew Business DevelopmentPurchasingProcess ImprovementService DeliveryManagementTeam BuildingBusiness Process ImprovementVehicle MaintenanceCustomer RetentionCustomer ServiceTransportationFleet ManagementBusiness DevelopmentCustomer ExperienceContract Negotiation
ABOUT NORA WHITE
Responsible for managing the operation of an inbound contact centre providing day-to-day UK support to drivers and 4,500 account customers. Departmental revenue of £76m per annum. Dedicated hire support for 200 national corporate clients. Accountable for service delivery to the customer base against quality standards; staff retention and development; identification and implementation of continuous improvement opportunities.
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