Nora Vazquez
Global L&D | Learning Designer | Vendor Management | Human Performance Improvement | Spanish
- Role
- L & d Bpo Learning Program Specialist at Coinbase
- Location
- Tucson, AZ, US
- LinkedIn followers
- 500 followers
About Nora Vazquez
Servant leader with over 10+ years of success in driving learning strategies to enhance employee performance, team productivity, and revenue growth. Certified Change Management coach and consultant, adept at serving as a primary liaison, guiding clients and teams through transformative learning journeys. Energized by collaborating with others to find solutions, drive results, and foster long-term business relationships across levels and geographies. Recognized for hands-on dedication in pursuing team objectives. KEY PERFORMANCE AND TECHNICAL SKILLS Performance Consulting | Learning Plans | Learning Analytics | Performance Improvement & Development | Change Management | Problem Solving | Emotional Intelligence | Spanish | Learning Management Systems Docebo and Cornerstone | Instructional Designed Software (Articulate, Captivate)| Tableau EXPERIENCE HIGHLIGHTS • Performance consultant • Learning analytics and business case development • Learning and Development change agent • Multi-dimensional communicator • Transformational coach leading with Emotional Intelligence I want to leverage my teaching and coaching expertise to drive professional development in a dynamic L&D role.
Experience
L & d Bpo Learning Program Specialist
Mar 2022 — Present
Managed and oversaw the ongoing planning and execution of training initiatives focused on New Hire, Cross-Skilling, and Upskilling for BPO leaders and agents across 12 global contact centers in India, Ireland, Bulgaria, the Philippines, and the United States.• Formulated business cases to establish effective training operational processes that contributed to enhanced performance.• Spearheaded internal and external calibration exercises, observations, and constructive feedback sessions, aligning BPO practices with Coinbase Training Standards.• Oversaw training plans and systems, ensuring BPOs had the necessary resources for daily learning, product launches, and projects. Managed LMS, training matrices, Jira ticketing, and SharePoint for tracking completion and adherence to quality standards.
Education
University of Arizona
Bachelor of Arts - BA
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