Nora Mastour
Customer Service @Port Vauban Antibes
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WORK HISTORY
Customer Service @Port Vauban Antibes
Antibes, FR
Manage relationships with international VIP clients (yacht owners, captains, crews).• Deliver personalized multilingual client support in English, French, Arabic, and Italian.• Coordinate luxury concierge services: reservations, transfers, suppliers, event support.• Supervise payment processes while ensuring compliance and accuracy.• Resolved client issues within 24h, improving customer satisfaction and reputation.• Supported large-scale events (Voiles d’Antibes, VIP evenings).
EDUCATION
IUT TOULON LA GARDE
Bachelor’s Degree
IDRAC Business school
Master’s Degree
SKILLS
ABOUT NORA MASTOUR
Results-driven Client Success Manager with proven ability to manage strategic accounts, generating over 450 K€ a year in revenue. Renowned for strengthening relashionships with decision makers and consistently delivering exceptional ROI. Fluent in English, French and Arabic, I am ready to bring expertise to a dynamic and international company. Key achievements at Port Vauban VIP clients managed 95% of issues resolved within 24h, ensuring client satisfaction 95% customer satisfaction score maintained Key achievements at EfinancialCareers €25K–35K monthly revenue generated for new business €450K annual portfolio growth with top-tier institutions +20% YoY upselling success in client accounts
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