Nora H.

System Configuration Supervisor @Health First Health Plans

Rockledge, FL, US

Motivate and mentor staff while providing guidance and leadership to 30(+) system configuration analysts including 12(+) direct reports• Responsible for human resource duties including performance management, selection assessment, development, feedback, timekeeping, recognition and disciplinary actions • Quickly identify barriers in project requests and collaborate with leadership across multiple departments to remove roadblocks and efficiently align resources and design robust system testing• Regularly perform data analysis and data validation • Provide recommendations and guidance to improve processes and procedures to ensure quality measures are met that impact STARS and HEDIS ratings• Strategize and implement efficient system solutions and process improvements for business operations throughout the health plan • Coordinating and pioneering a vast RPA development throughout the health plan

University of Central Florida

Bachelor’s Degree, Health/Health Care Administration/Management

University of Central Florida

Master’s Degree, Health Care Informatics