Noor Ahmed
IT Support Professional | Texas State CIS Graduate
- Role
- Help Desk Technician at Insight Global
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Noor Ahmed
I’m a recent CIS graduate from Texas State University with hands-on experience in IT…
Experience
Help Desk Technician
Oct 2025 — Present · Sugar Land, TX, US
Provide on-site technical support for FBISD students and staff, troubleshooting hardware, software, and connectivity issues on district laptops-Use Microsoft Intune to enroll, configure, and secure district laptops in compliance with IT policies-Utilize Dell TechDirect to process warranty claims, order replacement parts, and manage repair logistics-Maintain and track device inventory in IFS Assyst, checking laptops in and out for students and staff-Diagnose and resolve system and application issues, performing reimaging, repairs, or device swaps as needed.
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