Noorul Sama Sahel
Technical Specialist @Kean University
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WORK HISTORY
Technical Specialist @Kean University
Union, NJ, US
Diagnose and resolve complex hardware and software issues for faculty and staff, ensuring minimal system downtime and optimal operational efficiency.• Manage and maintain computer labs across campus, ensuring all systems are functional and applications are up-to-date.• Provide timely and efficient technical support to over 10K users, consistently achieving a 95% satisfaction rate.• Focus on maintaining seamless operations and delivering exceptional service to users, contributing to the overall success and efficiency of university technology infrastructure.
ABOUT NOORUL SAMA SAHEL
As a first-generation computer science student, I combine technical expertise with creativity to solve complex problems and deliver impactful solutions. As a Technical Specialist at Kean University, I support over users by resolving technical challenges and ensuring seamless campus operations. Outside of work, I’m passionate about creativity and community. I love painting, photography, and drawing, inspiring my problem-solving and design approach. I also dedicate time to volunteering, teaching children at Sunday school, and supporting first-generation immigrants through translation and guidance. With a unique blend of technical skills, artistic passion, and a commitment to growth, I’m driven to make a meaningful impact in tech and beyond for underrepresented communities.
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