Noorul Hutha
Senior Manager | Network Operations | IT Strategy & Service Delivery Expert
- Role
- Senior Manager Network Operations IT Strategy & Service Delivery Expert at HCLTech
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Noorul Hutha
I am a Senior Delivery & Operations Leader with 18+ years of experience driving service…
Experience
Senior Manager Network Operations IT Strategy & Service Delivery Expert
Nov 2023 — Present · IN
As Group Manager - Network Operations, I oversee the management and maintenance of IT systems, applications, and communication equipment, ensuring adherence to documented processes and guidelines. I lead a team of Tier 2 Engineers supporting over customers across the US region, driving automation initiatives to enhance operational efficiency. My role involves managing performance reporting, service improvement initiatives, and resource allocation while fostering employee development through training and onboarding programs. I also ensure compliance with quality standards through internal audits and corrective actions.Achievements- Spearheaded the restructuring of operations, introducing new processes and strategic alliances to enhance productivity- Successfully implemented automation initiatives, reducing manual intervention and improving efficiency- Played a pivotal role in driving quality, SLA, and KPI targets for critical customers, ensuring seamless service delivery- Enhanced team performance through effective leadership, mentoring, and career development programs
Education
Kongu Engineering College, Perundurai
Bachelor of Engineering (BE), Mechatronics, Robotics, and Automation Engineering
2000 — 2004
Erode Hindu Kalvi Nilayam
12th STD
1998 — 2000
Bharathiar University
Bachelor's degree, Mechatronics, Robotics, and Automation Engineering
Skills
- Problem Management
- Management
- Service Delivery
- Major Incident Management
- Project Management
- IT Service Management
- Change Management
- Operating Systems
- Troubleshooting
- Consulting
- Incident Management
- Active Directory
- Itil Process
- Itil
- Outsourcing
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.