Noorul Ansari
Manager (Collections) || FinTech || NBFC || Collections Strategy || Digital Collections || Inhouse Management || Vendor Management
- Role
- Manager Collection at MobiKwik
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
Experience
Manager Collection
Feb 2024 — Present · Mumbai, IN
Maharashtra State from Non performance has become a Top performing State since I stepped in through relentless efforts in Team retention and Team building.In charge of Maharashtra Managing a Team of 18 employees and Vendor Management.Dealing with Personal Loans DelinquentCustomers of Bucket 1, Bucket 2 and Bucket 3 and accountable to resolve and normalise an ACR of more than cases. Recruitment and Training of Inhouse Team Leaders, Inhouse FOS and ensuring low attrition rate.Empanellment of Agencies as per RBI guidelines and keeping a track of COC guidelines being maintained.Ensuring the Team earns Incentive and month on month raising the performance bar.Critically analyse the feedback data on Delinquent accounts and ensure non contactable pool is converted into contactable and getting payments from the customers.
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