Noor-Al-Huda Noor Oada

Product Support Specialist @Telescopes Canada

Georgetown, ON, CA

Provide comprehensive customer support via phone, email, chat, and in-person interactions, including at trade shows.• Offer expert advice and technical support for visual astronomy and astrophotography to customers.• Conduct product testing and evaluation, provide detailed feedback, and collaborate with team members on findings.• Stay current with industry trends and advancements, contributing to product research and development.• Spearhead the development and implementation of Telescopes Canada Kids programs.• Develop and update user guides and documentation for customers.• Assess and categorize returned items for resale or repair.• Manage and update product details on company social media platforms including Facebook, Instagram, and Twitter.• Provide additional support in various business areas as needed, such as order fulfillment.• In-depth knowledge of telescopes and astrophotography equipment, with substantial experience in visual astronomy and astrophotography.• Strong work ethic, excellent communication skills, and a high level of customer service orientation.• Proficient in managing multiple tasks in a dynamic, fast-paced environment.• Strong problem-solving skills with an analytical approach.• Ability to work collaboratively in a team setting and adapt to evolving business needs.

Queen's University

Bachelor of Science (Honours), Astrophysics