Noor Saba

Manager - Medical Administration @Max Healthcare

Saket, IN

TO TAKE FLOOR ROUNDS WITH MEDICAL ADMINISTRATION TEAM AND LOGGING PATIENT\'S FEEDBACK ON FEEDBACK PORTAL AS EFFECTIVELY AS POSSIBLE-TO RESOLVE PATIENT AND STAFF RELATED QUERIES AND COMPLAINTS RCA CAPA WORKING ON DISCHARGE PLANNING AND HELP IN GETTING CLEARANCE AND SUMMARY ON TIME TO AVOID THE UNPLANNED DISCHARGES AND IMPROVE DISCHARGE TAT TIME PROCESS-TO MAINTAIN COMPLIANCE OF PATIENT HEALTH RECORD THROUGH REGULAR PATIENT ACTIVE FILE AUDITING-TO GIVE MAXIMUM INPUT IN THE EMERGENCY TO IP CONVERSION PROJECT CAT.C. THROUGH REGULAR ER ROUNDS AND AUDITS OF LAMA FORMS WHICH HAS BEEN IMPROVED FROM 45% TO 60%. OUR NEXT TARGET IS 65%-AUDIT OF BEREAVEMENT FORMS IN MICU,PICU,SICU,WARDS. CONDUCTED IPSG TRAINING AND PERFORMED IPSG AUDIT WITH INTERNAL AUDITOR IN EMERGENCY, OT, WARDS AND PICU DEP. IN JULY 2023 AND SHARED FINDINGS WITH RESPECTIVE DEPARTMENT FOR IMPROVEMENT-TO CLOSE ALL ER AND FLOOR RELATED COMPLAINTS WITHIN TAT WITH MOST EFFECTIVELY-TO ACHIEVE MAXIMUM ER PATIENT SATISFACTION%. TO MANAGE OVERALL OPERATIONS ON FLOOR THROUGH COORDINATING WITH DOCTORS AND NURSES, OTHER STAFF.TO UPDATE NABH POLICY FOLDER AS PER 5TH EDITION WITH THE HELP OF QUALITY MANAGER.TO CHECK THE DOCTOR HANDOVER REGISTERS ON DAILY BASIS.SUCCESSFULLY COMPLETED ACCREDITATION INTERNAL SURVEYOR TRAINING (AACI)

Central Board of Secondary Education

10th Class, 1st DIVISION

Delhi Pharmaceutical Sciences and Research University (DPSRU)

MBA IN HOSPITAL MANAGEMENT, Hospital and Health Care Facilities Administration/Management, 1st DIVISION

Central Board of Secondary Education

12th Class, SCIENCE (PCB), 1st DIVISION

Jamia Hamdard

Bachelor of Pharmacy - B.Pharm, Pharmacy, 1st DIVISION