Noor Mohammed Tai

About Noor Mohammed Tai

Experience Finance Professional with 11+ years of proven work experience in the area of Customer Relations, Retail Sales, Checkouts, UK Banking and Insurance, US Medical Billing, People supervisor and client service. Career record of achieving set goals within parameters of Cost, Quality, Profitability, Effective resource utilization and maintaining excellent client service. A dedicated team player striving towards making positive contribution and providing excellent service and satisfaction. Also a trustworthy colleague capable of dealing with constant challenges, Maintaining service quality and training staff.

Experience

1. Customer Relations Specialist at Ikea

   IKEA

   Jun 2020 — Present · Maharashtra, IN

   Greet customers warmly and provided shopping support to enhance the overall customer experience- Delivered exceptional customer service by understanding customer needs and providing personalized solutions- Educate customers on products and services, improving overall customer satisfaction- Support multiple customers during high footfall while maintaining high service quality- Demonstrate strong communication skills to clearly explain product features, benefits, and solutions- Identify opportunities to promote relevant products and services based on customer requirements- Collaborate with team members to ensure shared responsibility and smooth store operations- Actively contribute to an inclusive and respectful workplace by supporting diverse customers and colleagues- Stayed up to date with new products, offers, and services through continuous learning- Handle sensitive customer information with professionalism, confidentiality, and integrity- Resolved customer complaints by identifying issues and providing effective solutions to improve satisfaction- Assist the team leader with daily operations and organizing work schedules- Empowered team members by sharing knowledge and best practices to deliver optimal customer support- Contributed to business goals by taking ownership of assigned responsibilities and deliverables- Trained new and existing team members to enhance their skills, performance, and product knowledge.

Education

• University of Mumbai

  Financial Accounting and Auditing