Noopur Modi
Customer Success Manager @Renoworks Software
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WORK HISTORY
Customer Success Manager @Renoworks Software
Kitchener, ON, CA
Developed a structured customer journey framework with defined lifecycle stages — onboarding, nurture, usage monitoring, at-risk, and renewal — to drive visibility and consistency in post-sales operations- Led the transition from reactive support to proactive customer success, implementing systems to monitor customer health and engagement- Manage a portfolio of 200+ SaaS customers, overseeing onboarding, adoption, renewals, and relationship growth- Improved customer retention and revenue performance by ~19% year-over-year through proactive engagement and renewal initiatives- Created scalable educational resources — including Loom walkthroughs, GIF tutorials, and YouTube videos — to enhance onboarding and reduce support requests.
EDUCATION
Uvaro
Technical Sales Training, Business, Management, Marketing, and Related Support Services
Gujarat Technological University (GTU)
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
North Dakota State University
Master of Science - MS, Electrical and Computer Engineering
ABOUT NOOPUR MODI
I’m glad you’re here!I’m passionate about helping customers get the most out of their SaaS solutions. With a background spanning engineering, tech sales, and customer success, I bring both technical understanding and business acumen to every client interaction.At Renoworks, I manage a portfolio of 200+ customers in the construction and home improvement SaaS space, helping them onboard, adopt, and scale their use of design visualization tools. I focus on building trust, driving adoption, and ensuring each customer achieves measurable outcomes.Over the past few years, I’ve worked cross-functionally with sales, product, and support teams to improve engagement, streamline onboarding, and increase retention — contributing to a ~19% YoY improvement in Net Revenue Retention.What I Bring to the Table: Customer Success & Retention – Building strong relationships that turn customers into long-term partners. SaaS Onboarding & Adoption – Guiding clients through seamless product implementation and training. Renewal Strategy & Account Growth – Driving proactive engagement and retention. Customer Enablement – Creating educational resources (Loom videos, GIFs, playbooks) to scale learning. Technical Fluency – Bridging tech, sales, and customer success with an engineering mindset.When I’m not working, I enjoy practicing yoga, traveling, reading, and spending time with my family — especially my energetic little one who keeps me on my toes!Let’s connect
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