Noopur Sharma

About Noopur Sharma

M/s J.P Mohta and Associates.(18 Feb 2020 till present)*Accountant*-Handled International clients for preparing and filing of Income tax returns- Communicates with the Income tax department for Income tax cases raised under Faceless Scheme- Playes active role in Audit procedures- Have assisted and created, financial statements, notes to accounts and Audit report, made with the team and individually as well.M/s S k and Associates (22 Nov 2019 to 17 Feb 2020)*Accountant*- Maintained books of accounts from scratch- Worked on Tally, Compu-tax, Ms Excel-Visited clients place for statutory and system audits.(I.e internal and external Audits)- Prepared and filed Income tax, TDS and GST returns.Concentrix Daksh Services India Private Limited (4 Aug 2016 to 21-Nov-2019)*Practitioner*- Handled customers queries via E-mail and Social Media platforms such as Facebook and Twitter by ensuring proper and timely resolution given to customers-To maintain the FRT and TAT of the queries-Ensured the replies adhere the quality parameters.*Sr. Representative Operations*-Handled Escalations of both the departments-Raised the issues faced by the customer to the client-To maintain brand image of the client-To maintain the FRT and TAT of the queries of the team-To prepare and provide weekly reports to the client regarding other brand activities-Maintaining and handling escalation records- Kept close eye on competitor activities- Stayed active on Social media channels to ensure there isn\'t any negative review regarding the brand.

Experience

1. Senior Practitioner

   Concentrix

   Aug 2016 — Present

Education

• Delhi University

  BCom - Bachelor of Commerce, commerce

  2010 — 2013

• Sikkim Manipal University - Distance Education

  MBA - Master of Business Administration, Accounting and Finance

  2014 — 2016