Noman Muhammad

Lead Account Manager @Nokia

Reporting to the Head of Nokia Customer Team for the BT and EE UK Accounts, accountable for Core and Security Business, I serve as the Lead Account Manager that successfully enabled BT/EE to be a leader within the UK for 4G solutions. I am currently focused on energising the EE network for 5G implementation, working with key players to build a strategy and team to maintain a growing business of +€40million annually- Lead Account Manager for the EE & BT account, working initially on 4G roll-out execution and latterly, 5G introduction in the UK; driving sales across the account via winning proposals- Building trusted relationships with key client players, working with stakeholders to identify opportunities and create the value-benefit case that wins account growth- Negotiating contract additions, uplift and new business, funnelling sales and opportunities through to revenue capture; furthermore, responsible for complete customer satisfaction in the BAU- Introducing customer success factors into the account management methodology, focusing on customer satisfaction through a lucrative 5G rollout; forecasting and reporting on value and sales- Overseeing contractual delivery within subscriber data (HSS, HLR, IDM, PCRF etc.), Unified Core (PS, CS), IP Multimedia Subsystems (IMS), Customer Experience Management (CEM), Smart Phones, IP Security (Advanced Networks), Telco Cloud & Apps, MTC and IoT Solutions- Expediting project delivery to ensure post-sales system integration and associated support.