Noli Mala
Restaurant General Manager @Coast Hotels
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WORK HISTORY
Restaurant General Manager @Coast Hotels
Vancouver, BC, CA
As my first leadership role in Canada, I embraced the challenge of guiding a high-volume, upscale downtown restaurant through transformation and growth. I brought a strategic, hands-on approach that aligned business leadership with operational excellence and team development.Business & Operational Leadership:I defined the restaurant’s post-pandemic direction by rebuilding operations from the ground up—rehiring and retraining staff, reengineering workflows, and restoring full-service capacity. I implemented robust financial controls, restructured departmental budgets, and introduced resource allocation systems that reduced costs while achieving revenue targets. By launching the restaurant’s first-ever digital marketing strategy, I significantly enhanced brand visibility and engagement. I also directly supported event sales and customer relationship building, helping position the venue as a preferred dining and hosting destination.People & Culture Leadership:A core focus was creating an inclusive and high-performing team environment. I led cross-functional teams across the front and back of house, mentored supervisors, and supported internal promotions to build leadership from within. I prioritized team morale, recognition, and professional development to foster a culture where Ambassadors (team members) felt valued, connected, and accountable.Operational Discipline & Quality Assurance:I ensured consistent adherence to food safety regulations, cleanliness standards, and overall service quality. I actively monitored performance metrics and implemented feedback loops to address operational gaps in real time. I stayed attuned to evolving needs within the business, proactively adjusting systems and strategies to maintain smooth and scalable operations.This role has been a cornerstone in my leadership journey—merging vision with execution, people with process, and resilience with results.
EDUCATION
Roosevelt University
Bachelor of Science
Art Institutes - Chicago
Associates
SKILLS
ABOUT NOLI MALA
Finishing my studies in Chicago, IL at the Roosevelt University for Hospitality and Tourism Management, and at the Art Institutes for Culinary Arts; have furthered my passion for Hospitality Management /Tourism Industry. Over a decade, I have experienced the excellence of costumer service while being the \"people`s person\" within the Tourism Industry at the departments of : Hotel Management,Food and Beverage, Restaurant Management, Chef de Cuisine, Sales and Marketing. I have been in cooperation with many prestigious companies, and some among all are: Hilton Hotels, Illinois Institute of Art – Chicago, Bistro Bordeaux restaurant and Landry`s Inc. My future career will help to develop even more valuable skills and experiences while working with industry professionals. I look forward to the prospect of giving my first-hand knowledge and help to further the success within the organization. Specialties: Highly trained with \"EQ\" Consulting for new openings Food and Beverage Sales and Marketing; Restaurant Operations; Hotel Operations; Special event Organizer;
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