Nolan Truong
Member Services Staff @Seneca Student Federation
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WORK HISTORY
Member Services Staff @Seneca Student Federation
Administer Health & Dental benefits programs, responding to 150+ employee inquiries per shift while applying HR policies and service standards to ensure a positive employee experience- Process benefits documentation, eligibility verification, and employee records, maintaining data accuracy, confidentiality, and compliance with internal policies and audit requirements- Maintain and update employee information systems and HR databases, demonstrating strong attention to detail, documentation discipline, and administrative accuracy- Collaborate cross-functionally with internal teams and external vendors to resolve complex HR cases, supporting end-to-end HR operations in a fast-paced environment.
EDUCATION
Seneca Polytechnic
Business Administration - Human Resources (BHR), Human Services, General
ABOUT NOLAN TRUONG
I didn’t come to Human Resources by accident. I came because I believe in one thing, and it is always true: when people feel supported, systems work better, and when systems work better, people thrive.As a Human Resources student, I’ve gained hands-on experience supporting HR operations, benefits administration, and employee services in fast-paced, people-facing environments. From responding to high-volume employee inquiries to maintaining accurate HR records and documentation, I’ve learned that effective HR isn’t just about policies or systems. It’s about clarity, consistency, and trust.Along the way, I’ve supported career events, workforce outreach, and engagement initiatives, working closely with cross-functional teams to keep programs running smoothly. I’m comfortable handling confidential information, coordinating schedules, and resolving issues in real time, especially in environments where structure and accountability matter.I’m particularly interested in public sector HR, employee experience, and how legislation, policies, and collective agreements translate into practical HR solutions that support both people and organizations.If you’re working in HR, public service, or building people-centered systems, I’m always open to learning from others, exchanging perspectives, and having thoughtful conversations about the future of work.
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