Nolan Perry

About Nolan Perry

With over a decade of experience in building new teams from scratch and forging relationships between customers and brands, I\'m currently immersed in digital transformation and integration at Sutter Health, leading a team to advance online reputation management and customer care across the Sutter network. Previously, I helped develop one of the best social media teams in the business at University of Phoenix, building to over 2 million fans on Facebook. In my current role and through speaking at various national conferences, I provide thought leadership and practical expertise on driving the development of digital products to enable exceptional customer experiences. I love data, am passionate about leadership and building those around me, and am self-driven to exceed most any goal or metric I’ve been given. What You Need to Know As a proven leader who learns quickly and gathers the resources necessary to achieve results, I have a keen ability to identify workflow inefficiencies and work through them while secretly plotting to eliminate them. Team building, process improvement, and efficiency are my passions and I often geek out building spreadsheets and reports. I love organization and consider a trip to The Container Store a reward for good behavior. My level-headed personality means no drama when working with diverse individuals and cross-functional teams. Objectives In addition to always increasing my ability to lead and grow successful teams, I\'m passionate about combining social and experiential interactions to build stronger relationships for brands and customers. I\'m especially interested in innovative new ways to manage customer feedback and leverage insights gained to improve the business and customer experience. I love learning and thrive on challenge. Specialties Social Media Marketing in Highly-Regulated Industries, Reputation Management, Healthcare Marketing, Digital Knowledge Management, Local Search, Customer Experience, Higher Education Industry, Social Media Customer Care, Salesforce, NetBase, Radian6, Conversocial, Spredfast, Khoros, HootSuite, Sprinklr, Social Media Measurement, Sentiment Analysis, Natural Language Processing, Chatbots, Digital Marketing, Brand Management, Sales, Adjunct Faculty, Online Learning, Customer Service, Recruiting

Experience

1. Director, Online Experience

   Sutter Health

   Jan 2025 — Present

   Expanding my previous role, I will still direct the work of the Online Reputation Management team at Sutter Health, as well as take on additional responsibilities and teams to drive the integration and automation of data that impact what consumers see online. Whether on third-party sites or Sutter\'s owned websites, I\'m excited to improve business processes to create better experiences, making Sutter\'s facilities, services, and providers easier to find, engage with, and be chosen.

Education

• University of Phoenix

  Doctor of Philosophy (PhD) - Incomplete, Industrial and Organizational Psychology

  2012 — 2014

• Brigham Young University - Idaho

  BS, Business Mgmt & Finance

  1999 — 2003

• University of Phoenix

  MBA, Global Mgmt & Human Resource Mgmt

  2003 — 2006

Skills

• Public Relations
• Business Strategy
• Change Management
• Organizational Development
• Student Recruiting
• Resume Writing
• Student Financial Aid
• Conflict Resolution
• Excel
• Career Development
• E-Learning
• Social Media
• Adult Education
• Career Counseling
• Critical Thinking
• Leadership
• Teaching
• Process Improvement
• Higher Education
• Training
• Employee Training
• Mentoring
• Public Speaking
• Editing
• Research
• Admissions
• Coaching
• Instructional Design
• Customer Service
• Team Building
• Management
• University Teaching
• Human Resources
• Data Analysis
• Employee Relations
• Strategic Planning
• Cross-Functional Team Leadership
• Powerpoint
• Microsoft Excel
• Problem Solving