Nolan Weeks

About Nolan Weeks

I am a data-driven operations and process improvement professional focused on optimizing healthcare technology platforms and patient engagement strategies.At Brightree, I lead initiatives that improve patient outreach, increase retention, and drive measurable revenue growth through analytics, automation, and cross-channel communication strategies. My work has included redesigning patient resupply outreach programs that produced a 20% year-over-year increase in sales while supporting nine-figure revenue streams.I specialize in:• Business process improvement and operational optimization• Data analysis and strategic decision support• Patient engagement strategy and digital communications• SaaS platform optimization and workflow automation• Cross-functional collaboration across product, operations, and marketing teamsI enjoy identifying inefficiencies, translating complex data into actionable insights, and building scalable processes that improve both business performance and customer experience.I am particularly interested in opportunities involving:• Operations strategy• Senior analyst roles• Process improvement leadership• Healthcare technology and SaaS platforms

Experience

1. Advanced Specialist, Business Process Improvement

   Brightree

   Jul 2024 — Present · Nashville, TN, US

   Led the redesign of patient resupply outreach strategies using data analysis and behavioral insights, driving a 20% year-over-year sales increase via the SNAP platform and supporting nine-figure revenue streams.• Spearheaded multi-channel patient engagement initiatives including mobile app notifications and SMS communication, improving patient response rates and order conversions.• Analyzed large patient datasets to identify at-risk customers and retention opportunities, enabling proactive outreach strategies that reduced attrition and strengthened long-term customer value.• Directed the end-to-end overhaul of patient-facing marketing workflows, improving campaign effectiveness and communication timing across new and existing PAP customers.• Delivered data-driven product and workflow recommendations that improved patient experience, operational efficiency, and platform performance.• Serve as Subject Matter Expert (SME) for SNAP BI automation and patient outreach analytics, supporting internal teams with reporting, strategy insights, and automation initiatives.

Education

• Lipscomb University

  Bachelor of Business Administration - BBA, Corporate Management

  2017 — 2021

• Lipscomb University

  Bachelor of Business Administration - BBA, Corporate Marketing

  2017 — 2021

• Western Governors University

  Master of Business Administration - MBA, Business Administration and Management, General