Nolan Smith
Helping you deliver your best brand experience🗣️
- Role
- Customer Success Account Management Shadow at PolyAI
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
Experience
Customer Success Account Management Shadow
Oct 2025 — Present
Collaborated with CSAM mentor to create and facilitate the account handoff document to simplify the internal transition of a newly onboarded customer between several teams.• Helped facilitate conversations with the customer (including C-Suite stakeholders) to align their business objectives with success criteria for current contracted terms.• Created future-facing account plan to monitor customer usage and identify areas for expansion after moving on from initial deployment and UAT.• Created resources to standardize and monitor health of CSAM\'s book of business and easily surface future action items for every customer
Education
Florida Southern College
Bachelor of Science - BS, Software Administration
2017 — 2021
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