Nolan Penson
Customer Care Leader
- Role
- Customer Success Manager at Lantern Press
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Nolan Penson
SUMMARY of QUALIFICATIONS I am a high energy, customer centric, trusted leader in the customer care, call center industry. I have years of successful leadership experience managing multiple interests and working with high visibility onsite and remotely throughout the US and abroad. Importantly, I have a successful track record of managing all aspects of customer care. Analytics measured include, Quality, Revenue, Retention, Call Transfers, Employee Attrition, Service Level and most importantly, Customer Satisfaction. My use of successful partnerships, research and analytics has provided wins for many projects and tasks to scale and improve customer care teams and the culture they perform in. I have successfully guided partnerships across channels, in house and through vendor relationships. I strongly believe my best asset and the reason I have been successful throughout my career is my proven ability to guide and influence individuals and teams to achieve success. My goals are always focused towards providing “Preeminent Customer Care”. Specialties: Customer Care / Leadership
Experience
Customer Success Manager
Feb 2022 — Present · Seattle, WA, US
Education
Long Beach
HS, General
1984 — 1988
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.