Nola Moreau

Product Specialist @Go Vocal (voorheen CitizenLab)

Berlin, DE

Stepping up to Technical Support Specialist has expanded my role into project management and client success, where I take the lead in guiding customers through onboarding and across their lifecycle. By structuring workflows and anticipating needs, I help ensure a smooth, value-driven experience while enabling our support team of three to work effectively across a wide spectrum of client challenges.In addition to day-to-day support, I lead initiatives that strengthen both workflows and product quality. Working closely with the product team, I drive issue-resolution processes and ensure structured client feedback translates into tangible improvements. I also spearhead the enhancement of our AI Support Bot, making self-service education more accessible and keeping resources aligned with the latest product updates.With expertise in ticketing, workflow management, and data insights, I create clarity and efficiency in how client inquiries are tracked, prioritized, and resolved. My focus is on balancing responsiveness with long-term improvements, helping us deliver consistent support today while building a stronger foundation for tomorrow.

The University of Western Australia

Bachelor's degree, Double Major in Marketing and Psychological Sciences

Vrije Universiteit Amsterdam (VU Amsterdam)

Study Abroad, Marketing and Management of Sustainable innovations

Utrecht University

Master's degree, Sustainable Business and Innovation