Nogol Bineshpour Tardugno
Director of Customer Success @ Tyler Technologies | Customer Success
- Role
- Director of Customer Success and Service Delivery at Tyler Technologies
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Nogol Bineshpour Tardugno
With over 20 years of experience in leading staff, driving profitability, and improving processes and procedures, I am a seasoned and versatile VP of Customer Success at Plum Voice, a leading provider of cloud-based communications platforms and services. I hold a Google AdWords certification and have extensive knowledge of enterprise management, technical support, and various software products.In my current role, I have created and implemented processes to assist in growing and retaining accounts throughout the customer journey, increasing revenue by 30% in two years and reducing churn by 15%. I have also trained and coached CSMs on highly technical content related to accounts, researched competitive market and telecommunication best practices, and improved various cross-departmental processes to enhance the customer experience. My mission is to deliver value and satisfaction to our clients by understanding their needs, proving ROI, and advocating their requests to the development team.
Experience
Director of Customer Success and Service Delivery
Feb 2024 — Present · Denver, CO, US
Education
Georgia State University - J. Mack Robinson College of Business
Bachelor of Business Administration (B.B.A.), Computer and Information Sciences, General
1998 — 2003
Skills
- Analytics
- Troubleshooting
- Account Management
- Change Management
- Technical Documentation
- Web Applications
- Advertising
- Ppc
- Omniture
- Management
- Cloud Computing
- Technical Leadership
- SEO
- Technical Support
- High Availability
- Doubleclick
- Iis
- Lead Generation
- Virtualization
- Strategy
- Vendor Management
- Requirements Gathering
- Google Analytics
- Active Directory
- Incident Investigation
- Leadership
- Operating Systems
- Networking
- Sharepoint
- Testing
- Digital Marketing
- Google Adwords
- Microsoft Sql Server
- Online Marketing
- Software Documentation
- Sem
- Digital Marketing Experience
- Visio
- Microsoft Technologies
- Disaster Recovery
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