Noel Zazulak

About Noel Zazulak

Strategic Customer Success and Project Delivery Leader with 15+ years of experience…

Experience

1. Customer Success Manager

   Cutting Edge Technologies Ce Tech

   Jun 2018 — Present · NJ, US

   Managed a diverse portfolio of Fortune 500 and SMB clients across financial, education, hospitality, and healthcare sectors, delivering tailored IT solutions in Datacenter, Cloud, Security, End User Computing, Voice/Data, and Staff Augmentation driving high renewal rates and top-tier CSAT scores.• Facilitated cross functional collaboration, aligning teams with customer goals to ensure SLA compliance, operational efficiency, and service excellence. Drove customer first practices with proactive escalation management, strengthening retention and trust.• Oversaw strategic vendor and partner relationships, conducting quarterly reviews of certifications, rebate tiers, and agreements unlocking higher rebates and reducing procurement costs. Streamlined proposal processes (RFIs, RFPs, RQIs) by standardizing templates, workflows, and compliance reviews (NDAs, MSAs, PSAs, subcontractor agreements), reducing turnaround time and improving accuracy.• Delivered full-cycle IT projects across regulated sectors, ensuring deadlines, resource alignment, and SLA compliance. Led enterprise-wide implementations that improved collaboration, reduced post deployment support, and accelerated rollout efficiency.• Coordinated with clients, account managers, engineers, and distributors to deliver accurate quotes and streamline order processing, improving turnaround time and procurement efficiency.• Partnered with leadership and IT teams to modernize policies, strengthen disaster recovery, and advance NIST-aligned compliance frameworks, boosting audit readiness. Implemented a customized CRM system, improving reporting, forecasting, and pipeline accuracy through standardized data protocols, dashboards, and cross-team training.• Streamlined onboarding for new customers and partners by developing documentation, leading kickoff meetings, and aligning internal teams reducing onboarding time and raising satisfaction scores.

Education

• Community College of Philadelphia

  Associates, Business Administration

  1992 — 1994

• Holy Family University

  Information Technology

  1996 — 1998

Skills

• Vendor Management
• Software Documentation
• Integration
• Quickbooks
• Consulting
• Information Technology
• Salesforce.com
• Constant Contact
• Crm
• Data Center
• Salesforce Administrator
• Contract Negotiation
• IT Strategy
• Process Improvement
• Telecommunications
• Disaster Recovery
• Leadership
• Peoplesoft Financial
• Business Process Improvement
• Customer Relationship Management (Crm)
• Networking
• Management
• Peoplesoft
• Business Analysis