Noel Rock
Tenured Healthcare/Customer Service Management Professional
- Role
- Patient Access Center Supervisor - General Appointments & Radiology at Kelsey-Seybold Clinic
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Noel Rock
I have been in the Healthcare Administration & Customer Service industries for the past…
Experience
Patient Access Center Supervisor - General Appointments & Radiology
Sep 2023 — Present · Pearland, TX, US
Supervised a team of 13 agents (both English-speaking & Multilingual) who specialized in scheduling Radiology and multi-faceted patient appointments- Provided bi-weekly 1:1 coaching, feedback and evaluation of performance and development- Assessed staff delivery of information and customer service via routine call monitoring and scorecard management- Identified training and performance needs, developed and implemented action plans- Partnered with Workforce Management for real-time operations by being visible for assistance with routine/complex issues and monitoring/responding to call queues- Ensured that all corporate and department policies and procedures were followed as well as helped to identify and execute changes in policies and procedures- Collaborated with the Training Team to facilitate on-going and refresher training for team or individual members of team- Participated in the recruitment of front-line staff, completed special projects and other ancillary tasks- Collaborated on daily activities with peers to support team and contact center objectives- Chair of the KSC Radiology Team Fun Committee
Skills
- Microsoft Office
- Grant Writing
- Public Speaking
- Nursing
- Clinical Research
- Hospitals
- Healthcare Management
- Access
- Public Health
- Team Building
- Program Development
- Community Outreach
- Healthcare
- Emr
- Customer Service
- Event Planning
- Data Entry
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