Noel Prasad
IT Project Manager @Provident Funding Associates L.P
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WORK HISTORY
IT Project Manager @Provident Funding Associates L.P
San Francisco, CA, US
Consolidated 3 disparate ticketing systems into one consolidated service desk platform (Atlassian Jira Service Management) while establishing ITIL principals serving over 600 users across 10 clientsManaged the Software Development process (SDLC) including overseeing several development teams, over 20 web applications, of change requests, through 100s of releases while ensuring maximum uptime and low bug rates validated through QA and UAT testing.Administered Agile development pipelines through Software Development workflow utilizing JIRA Software (Atlassian) and Team Foundation Servers/Azure Devops for seamless flow of information from project reporters & product owners to development teams.Developed and implemented the business continuity plan. Established a Crisis Management Team (CMT), conducted Business Impact Analysis (BIA), trained staff, and conducted business continuity exercisesSuccessfully concluded many internal and external technology/information security audits including Fannie Mae (MORA – Mortgage Origination Risk Assessment) Review, Freddie Mac(CORE), Moody’s, Moss Adams, and the CFPB.
EDUCATION
San Francisco State University
Bachelor’s Degree, Accounting and Business/Management, 3.65 (Cum Laude)
ABOUT NOEL PRASAD
Certified information systems security professional and an experienced senior manager & executive proven to lead efficient and successful teams and businesses. Likes to be hands-on and in the bullpen working side by side with team members to increase knowledge, skills, efficiency and productivity. A self-starter who has led many projects to fruition. Accumulated wealth of knowledge in areas listed below (non-exhaustive): • Information Security Program Management • Access Management • Patch Management • Change Management • Risk Management • Security Assessments • Penetration Testing • Incident Response • Business Continuity and Disaster Recovery • Software Development Process including Agile • JIRA Software Administration • Service Desk Administration • Project management • Accounting • Compliance Reviews including external security audits such as SOC audits, OCC Exam.
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