Noel Marmolejos

Regional Bank District Sr Manager Vice President @Wells Fargo

Currently, I am working as a Regional Bank District Manager and Vice President at Wells Fargo. I lead a full scope of 14 branches while researching and updating new systems and processes and developing team behavior. I oversee branch operations, implement branch performance objectives, diagnose performance problems, address HR issues, and deliver high-quality customer service. I develop distraction vision and plan in line with business goals while working with branch managers to improve customer service delivery and grow sales volume. Highlights of accomplishment in this role include: I increased digital mobile engagement scores from 30%-35% and over 70% for the district by initiating effective business and coaching strategies. I boosted staff morale and improved performance by understanding strengths and opportunities with managers, conducting in-person skill training workshops for bankers (total of 40-45), promoting innovation, and introducing recognition calls once a month. I enhanced customer engagement and increased appointments by 20%-30% through designing effective outreach strategy and customer call scripts. I promoted professional development and built a culture of customer service and performance excellence by delivering leadership to 15 managers with a team of 170 in different retail banking locations. I prepared and managed $3500 budget, performed variance analysis, and led effective action plans to minimize budget deviations. I received continuous promotions and recognition for successful tenure in customer service, operational, and people management.