Noah W.
IT | Cyber Security
- Role
- Technical Support Specialist at Dearman Systems
- Location
- Tucson, AZ, US
- LinkedIn followers
- 500 followers
Experience
Technical Support Specialist
May 2024 — Present · Tucson, AZ, US
As a Technical Support Specialist at Dearman Systems, I specialized in providing exceptional support for our Terminal Automation System, specifically designed for bulk liquid transfers within the trucking and rail industries. My role encompassed a range of technical responsibilities to ensure seamless operations for our clients.Key responsibilities included:Customer Support: Efficiently handled incoming calls and provided timely solutions to technical issues related to our Terminal Automation System, ensuring minimal downtime for our clients.Database Management: Utilized Microsoft SQL to troubleshoot and resolve database-related issues, enhancing system performance and reliability.Remote Assistance: Collaborated with other helpdesk teams to remotely access client sites, leveraging VPN and Remote Desktop Protocol (RDP) technology to diagnose and fix technical problems.OS Troubleshooting: Conducted basic troubleshooting for Microsoft operating systems, resolving common issues to maintain optimal system functionality.Printer Troubleshooting: Provided support for printer issues, ensuring devices were correctly configured and operational to meet the needs of our clients.Ticket Management: Used Jira for ticket management and documentation, ensuring all issues were tracked, prioritized, and resolved efficiently.C# Debugging: Applied C# debugging techniques to identify software bugs, working with the developers to improve the stability of the Terminal Automation SystemMy ability to communicate complex technical concepts in an understandable manner, combined with a strong foundation in database management, remote assistance, hardware troubleshooting, and C# debugging, enabled me to deliver top-tier support and contribute to the overall success of our clients\' operations.
Education
Pima Community College
Associate's degree
2020 — 2023
Mountain View High School
High School Diploma
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