Noah Wittman

About Noah Wittman

Hello, my name is Noah Wittman and I am a dedicated and enthusiastic individual that is…

Experience

1. IT Support Specialist

   evo

   Mar 2024 — Present · Seattle, WA, US

   Provided daily technical support for over 15 retail locations, corporate offices, and 5 warehousesnationwide and internationally, troubleshooting issues with desktops, laptops, POS systems, card readers,printers, docking stations, and various other peripherals Triaged and managed IT support tickets and incidents via Jira, Outlook, Microsoft Teams, and in-person,directing them to the appropriate teams based on urgency and complexity to ensure timely resolutionwithin the SLAs Utilized Microsoft Admin Center and Active Directory to manage user accounts, permissions, andsecurity settings Onboarded and offboarded employees in bulk, managing account activations and deactivations forMicrosoft Outlook, NetSuite, and HighJump, as well as ensuring removal from distribution groups andemail lists Created, organized, and maintained IT documentation and knowledge bases in Confluence, ensuring thattechnical guides and troubleshooting procedures were consistently up to date Reimage laptops using custom company images via PXE boot, ensuring consistent configuration andsetup across all devices Utilized Snipe IT to track and manage IT assets, including desktops, laptops, printers, scanners, and otherperipherals, ensuring accurate inventory and asset lifecycle management Troubleshot and resolved network issues using Meraki to monitor and maintain reliable connectivity andoptimal network performance across all evo locations

Education

• Year Up

  Information Technology

• Seattle Central College

  Information Technology