Noah Weisberg

About Noah Weisberg

As the North American Aftercare Team Lead / Sr Service Engineer for a global leader in sorption science, I bring extensive experience in technical service engineering within the machinery industry. With a strong background in leadership, project management, continuous improvement, software documentation, calibration, and business process optimization, I am dedicated to driving operational excellence and customer satisfaction. I hold a Bachelor of Science in both Electrical Engineering Technology and Technical Management from DeVry University, Chicago Campus. I am passionate about innovation and efficiency, I thrive on solving complex technical challenges and improving processes to support business growth.

Experience

1. Senior Team Lead

   Surface Measurement Systems

   Oct 2019 — Present

   Lead and facilitate weekly global service meetings to track, analyze, and resolve technical support issues. Provide strategic insights and technical consultations to the VP of North America and Global Director of Operations to enhance service efficiency. Troubleshoot and support current and legacy SMS products and components via phone, email, web, remote sessions, and on-site visits, ensuring timely and accurate issue resolution. Deliver effective technical training and knowledge transfer through 1:1 coaching, small group sessions, and hands-on machine-side training for operators and maintenance teams. Collaborate with business and sales teams to provide individualized account support, ensuring seamless resolution of customer service issues. Utilize corporate systems such as ERP (Odoo), SharePoint, and SAP to document key work activities and track service performance. Develop clear, data-driven problem statements and compile historical data (hardware/software) to support field issue resolution and bug reproduction. Mentor and develop team members through quarterly reviews, weekly planning, on-the-job training (OJT), and structured train-the-trainer programs to build technical expertise. Author, review, and edit IQOQPQ protocols, installation guides, and service reports using Microsoft Office and Adobe software. Design and maintain Excel workbooks to track KPIs for service engineers, providing actionable insights to improve performance.

Education

• Devry University, Chicago Campus

  Bachelor's of Science, Electrical Engineering Technology

  2004 — 2007

• DeVry University

  Bachelor of Science, Information Technology Project Management

Skills

• Training
• Testing
• Soldering
• Oscilloscope
• Pcb Design
• Manufacturing
• Software Documentation
• Public Speaking
• Quality Assurance
• Microsoft Excel
• Process Improvement
• Management
• Recruiting
• Calibration
• International Travel
• Computer Hardware
• Outlook
• Troubleshooting
• Lean Manufacturing
• High Impact Presentations
• Continuous Improvement
• Engineering
• Test Equipment
• Hardware
• Electronics
• Team Leadership
• Microsoft Office