Noah Santiago

Waiter @Denny's

Mokena, IL, US

Front-Line Client Relationship Management: Cultivated a welcoming and positive atmosphere for a diverse clientele, successfully de-escalating conflicts and ensuring a high level of customer satisfaction to promote loyalty and repeat business.Consultative Upselling & Revenue Growth: Mastered the full product menu to provide tailored recommendations and strategic suggestions, consistently ranking among the top performers for upselling specialty items.Conflict Resolution & Problem Solving: Acted as the first point of contact for customer issues, employing active listening and rapid problem-solving skills to turn potentially negative experiences into positive outcomes, thereby protecting the brand\'s reputation.