Noah Peffers

Receptionist @Vets for Pets

Cardiff, GB

During my time working as a veterinary receptionist, I developed strong communication skills by interacting with clients in a fast-paced and often emotionally charged environment. I learned how to remain calm under pressure, deliver information clearly and empathetically, and manage sensitive situations with professionalism and care. This role taught me the importance of clear, compassionate communication—skills that directly translate into the field of public relations and communications. • Communicating clearly and empathetically with diverse audiences • Managing high-pressure, time-sensitive situations with professionalism • Resolving client concerns and diffusing emotionally charged interactions • Coordinating effectively between clients and internal teams • Maintaining confidentiality and discretion in sensitive matters • Strengthening attention to detail and organisational skills • Building trust and rapport with clients through active listening and empathy