Nneka Kelly

About Nneka Kelly

I’m a Lead Business Analyst and Systems Strategist with 25+ years of experience…

Experience

1. Senior Business System Analyst

   Assurant

   Aug 2017 — Present

   Insurance | Home Solutions | Mobile Device ProtectionI lead systems-focused business analysis across Assurant’s P&C-adjacent offerings, including home warranties, home protection, and device insurance. My work spans the full customer and operational journey, from policy management and billing to claims creation, authorization, fulfillment, and invoicing. I partner across Product, IT, and Risk to identify gaps, surface opportunities, and co-create solutions that are scalable, compliant, and customer-centered.Highlights:* Currently leading Home Solutions controls initiative, identifying and documenting key system checkpoints across the policy and claims lifecycle to ensure data integrity, regulatory alignment, and seamless customer experiences.* Deep knowledge of insurance systems gained through mapping and optimizing complex workflows across policy administration, claims processing, and billing infrastructure.* Created a dynamic intake and discovery framework, enabling teams to align business needs with system capabilities from project kickoff—reducing downstream rework.* Facilitated alignment across Risk, IT, and Product, improving issue resolution timelines and reducing cross-team friction.* Mentored and upskilled junior analysts, strengthening internal capacity and fostering a culture of documentation excellence and proactive thinking.* Led multi-million dollar initiatives from business case to implementation—translating stakeholder goals into actionable roadmaps and technical requirements.Impact: Positioned as a go-to partner for cross-functional clarity, I bring strategic oversight and hands-on execution to every project—supporting smarter systems, smoother operations, and stronger outcomes across the insurance lifecycle.

Education

• Florida Agricultural and Mechanical University

  Bachelor of Science

• University of Miami

  MS

Skills

• Sql
• Visio
• Software Development Life Cycle (Sdlc)
• Business Process
• Requirements Analysis
• Project Management
• Program Management
• Business Analysis
• Data Analysis
• Software Project Management
• IT Strategy
• Coaching
• Microsoft Office
• Sdlc
• Change Management
• Public Speaking
• Consulting
• Leadership
• Business Intelligence
• Data Warehousing
• Business Requirements
• Management
• Integration
• Management Consulting
• Business Process Improvement
• Process Improvement