Nick McGurk

About Nick McGurk

I lead Deposit Operations for a community bank supporting retail, commercial, and digital customers, overseeing multi-team operations and enterprise control functions. My scope spans deposit servicing, commercial onboarding fulfillment, item processing, quality assurance, and operations product infrastructure.Over 23 years in banking, I’ve progressed from front-line retail roles to leading enterprise deposit operations. That path shaped how I approach leadership: clear accountability, practical operating structures, disciplined execution, and sound judgment in regulated environments.I partner closely with Commercial, Treasury, Risk, and Technology leaders to translate customer and business line activity into properly documented, accurately executed account changes while maintaining strong control standards and service consistency. I focus on strengthening decision rights, improving upstream submission quality, and aligning process design to regulatory expectations without slowing growth.Earlier in my career, I led digital channel strategy and helped launch the institution’s first digital-only brand, which scaled to more than $1B in deposits within three years.I welcome conversations with leaders who care about operational performance, regulatory discipline, and building infrastructure that holds under growth.

Experience

1. First Vice President, Head of Deposit Operations

   Cambridge Savings Bank

   Jun 2021 — Present · Boston, MA, US

   Lead enterprise deposit operations for a $7B community bank, directing three managers and 16 FTE across deposit servicing, commercial onboarding, item processing, quality assurance, and supporting product infrastructure.• Accountable for enterprise deposit operations including account opening, servicing, processing, customer communications, and regulatory reporting in high-volume, regulated environments.• Drive operating model clarity across business lines, aligning accountability, escalation thresholds, and first-line control ownership.• Reduced commercial documentation exceptions by 99% by redesigning onboarding structure, formalizing CIP/KYC/CDD ownership, minimizing minimum-viable opening practices, and correcting upstream intake gaps.• Clarified decision rights across Commercial, Treasury, and Operations, improving submission accuracy and onboarding cycle time while maintaining regulatory standards.• Steward multi-million-dollar operating and vendor budgets across two cost centers, aligning investment priorities to scalability, resilience, and modernization initiatives.• Sponsor replacement of legacy check clearing and fraud systems integrated across 17 enterprise touchpoints, overseeing vendor selection, transition design, integration validation, and phased cutover execution.• Provide senior oversight for FDICIA testing, internal audit, and regulatory examinations impacting Deposit Operations, ensuring control effectiveness and timely remediation.• Serve on Compliance and Deposit Pricing Committees, advising on operational risk and deposit strategy implications.

Education

• ABA Stonier Graduate School of Banking

  Graduate

  2025

• University of South Florida

  Bachelor of Arts (B.A.), Sociology

  2007

• New England School for Financial Studies

  Graduate

  2018

Skills

• Marketing
• Consumer Lending
• Mortgage Lending
• Relationship Management
• Sales
• Leadership
• Community Engagement
• Management
• Small Business Lending
• Sales Management
• Banking
• Retail Banking
• Community Leadership
• Commercial Banking
• Credit
• Financial Services
• Customer Service
• Strategy
• Loans