Neil Martin

About Neil Martin

Accomplished Senior Salesforce Administrator with over 18 years of experience using/driving CRM innovation, automation, and data integrity across complex enterprise environments. Holds a B.S. in Management Information Systems and Salesforce Administrator Certification. Demonstrated success leading high-impact Salesforce initiatives, integrating multi-org ecosystems, and optimizing Sales Cloud, Service Cloud, and platform automation through declarative and low-code solutions. Recognized for cross-functional collaboration, business analysis expertise, and delivering scalable, secure, and user-centric CRM solutions that align technology with business goals.CORE COMPETENCIESSalesforce Platform ExpertiseSales Cloud Administration • Declarative Development (Flows, Process Builder, Validation Rules) • Lightning App Builder • Agentforce Builder • Einstein AI Configuration (Einstein Setup) • Experience Cloud & Embedded Messaging Deployment • Custom Objects & Fields • Page Layout & Theme Configuration • Reports & Dashboards • AppExchange Usage • Email-to-Case • Single Sign-On Implementation • Service Account Security Improvements • Salesforce Connect Implementation • Implementation • NetSuite ERP Integration • Informatica Cloud Integration (ETL/ELT) • Marketing Cloud User Administration • Data Loader • Salesforce Inspector • WorkbenchTechnical SkillsRelational Database Concepts • Pause/Failed Flow/ApexError Analysis • Change Set Deployment • Batch JobTroubleshooting • Gearset Deployment • OAuth 2.0 • DevOps Practices (CI/CD)• Confluence • JIRA • Slack • Teams • MS Office 365 • Google Workspace •Replit (Vibe Coding)Business & Analytical SkillsBusiness Requirement Gathering • Data Analysis & Quality Auditing • System Optimization & Governance • End-User Training & Documentation • QA/UAT/PROD Support • Cross-Functional CollaborationLeadership & Interpersonal Strengths20+ Years of Application Support Experience • 10+ Years of Senior-Level Client Relations • Strategic Problem Solver • Detail & Results Oriented • Strong Written & Verbal Communicator • Highly Adaptable & Self-Motivated • Team-Driven Contributor • AI Autonomy Strategist

Experience

1. Senior Salesforce Administrator Platform Owner Ai Automation

   Amira Learning

   Apr 2026 — Present · San Francisco, CA, US

Education

• University of South Florida

  Bachelors, Management Information Systems

Skills

• Energetic Team Player
• Salesforce.com
• Organization & Prioritization Skills
• Positive Personality
• Windows 7
• Microsoft Dynamics
• Process Improvement
• Project Management
• Business Relationship Management
• Databases
• Relationship Management
• User Conference Planning
• Managing Client Facing Technology
• Strong Professional Work Ethic
• Multitasking Skills
• Customer Satisfaction
• Training
• Testing
• Vendor Management
• Client Relations Skills
• Access
• Production Operations
• Sql
• Business Analysis
• Influence Others
• Banking
• Negotiation
• Strengthening Client Relationships
• Microsoft Office
• Manage Client Relationships
• Customer Service
• Crm
• Salesforce Training
• Analysis
• Management
• Troubleshooting
• Time Management
• Webinar Management