Natassia Wood

Director of Digital Operations @ProSites

Murrieta, CA, US

Responsible for ensuring on-time and high quality digital services (SEO, SMM, Facebook Ads, Google Paid Ads (PPC), Website Content, Video Marketing) to our portfolio of clients• Manage, lead, and train a team of managers and individual contributors responsible for delivering digital services• Establish, maintain and continually improve workflows to meet demanding strategic initiatives, while supporting a team of managers in achieving their key performance indicators• Voice of the customer by creating and maintaining the customer journey for campaign and program creation, and ensuring a high level of customer satisfaction and results• Collaborate with internal product, sales, and service teams to drive collaborative business improvements for the company• Measure and optimize customer-centric ROI, keyword rankings, and other critical elements of best-in-class digital service delivery• Prepare and manage digital services budgets and key financial elements of customer-based digital services, including but not limited to targeted gross margin levels, customer retention rates, and digital revenue per digital staffing• Track customer-based SEO and Google Analytics data• Build and execute an annual digital services business plan• Work closely with sales to stay on top of the demand for digital service delivery• Research competition, investigate benchmarks and provide suggestions for improvement

University of Redlands

Bachelors of Science in Business Administration, Industry Analysis

Liberty University

Master of Arts - MA, Ancient Near Eastern and Biblical Languages, Literatures, and Linguistics